We’re in the business of preventing problems, but if something does occur, Kangaroo is here to help resolve your issue. Kangaroo Complete and Porch Protection Plan customers are eligible for reimbursement related to theft. More information is below, or you can start the claim submission process now.
Make a claim within 5 days of the incident.
We’ll respond within 48 hours.
Once approved, you’ll be reimbursed in as little as 72 hours.
According to C+R Research 43% of Americans had a package stolen in 2020, up from 36% in 2019. Porch Pirates have become commonplace in towns and cities across the U.S. Our Porch Protection Plan features package theft reimbursement, allowing you to quickly recover the value of your stolen delivery. Our plans include different coverage amounts so there’s a fit for everyone from the casual online shopper to someone addicted to Amazon.
Theft? Water issues? Fire or smoke damage? Kangaroo will cover up to $250/claim and up to $1,000/year based on which products you have installed in your home. Also covers package theft if you have a Doorbell Camera installed.
THEFT + DAMAGE
Stolen or damaged property as a direct result of a break-in, in an area monitored by a Kangaroo Privacy Camera, Doorbell Camera, or Motion + Entry Sensor (Police report required).
WATER DAMAGE
Water damage from a leak originating from inside the home in an area monitored by a Kangaroo Water + Climate Sensor.
SMOKE & FIRE DAMAGE
Damage directly caused by fire or smoke within and originating from an area with a Kangaroo Siren + Keypad.
Please note, if your Kangaroo coverage plan is directly associated with Kangaroo security products, these must be active and armed at the time of an incident. For all coverage plan holders, additional incident verification is required to ensure claim details and validity. See full terms in page footer.
Our premium service plans are designed to extend your security coverage with additional features and benefits including professional monitoring and incident reimbursement. If you’re interested in learning more about Kangaroo Complete or Porch Protection Plan please visit our pricing page.
YOU’LL NEED:
• Date and time of the incident
• Photographs of the damage
• Police report if you’re claiming theft
• Receipts from any repairs
*
*You can follow up with those later if repairs are incomplete
WHAT WE DON’T COVER:
✕ Weather and water-related damage originating from outside the home.
✕ Mold, mildew, fungus, bacteria or any natural occurrences arising from humidity or water.
✕ Damage arising from misuse, neglect or alteration of any Kangaroo devices.
